Privacy Policy
Privacy Policy – Tropical Waterfalls Tour
At Tropical Waterfalls Tour, your privacy is very important to us. This policy explains what personal information we collect, how we use it, and the choices you have when interacting with our website: https://tropicalwaterfallstour.com
Information We Collect
When you interact with our site (for example, by filling out a booking form, contacting us, or leaving a comment), we may collect:
Your name, email address, country and phone number.
Information related to your booking or inquiry (such as preferred dates, number of participants, and special requirements).
Technical details like your IP address and browser type (used only for security and spam detection).
If you upload images to the site (for reviews or testimonials), please avoid uploading files that contain location data (EXIF GPS), since visitors to the site could download and extract this information.
Use of Bookeo as Booking Platform
To manage reservations efficiently and securely, we use Bookeo as our official booking engine and channel manager. This means that when you make a reservation through our website:
Your booking information is processed by both Tropical Waterfalls Tour and Bookeo
Bookeo stores the necessary personal and payment information to confirm and manage your reservation.
Bookeo’s own Privacy Policy applies in addition to ours, and you can review it here: https://www.bookeo.com/privacy/
We only share the data necessary to process and manage your reservation and never sell or disclose your personal information for marketing purposes.
Use of PayPal as Payment Processor
For secure online payments, we use PayPal as our payment processor. This allows you to complete your reservation using:
A PayPal account (if you have one).
Debit or credit cards without the need for a PayPal account, through PayPal’s secure checkout.
PayPal’s “Pay Later” option, depending on availability in your country.
When you make a payment:
Your payment information is processed directly by PayPal, not by Tropical Waterfalls Tour.
We receive only confirmation of your payment (amount, status, and reference ID) but do not store your credit card or banking details.
PayPal’s Privacy Policy applies in addition to ours, and you can review it here: https://www.paypal.com/privacy
Cookies
Our website may use cookies to improve your browsing experience. For example:
To remember your details when you leave a comment or request information.
To save your display preferences.
For basic security and spam protection.
You can disable cookies in your browser at any time, but some features of the site may not function correctly.
Embedded Content
Our website may include embedded content (such as maps, videos, or reviews) from external platforms. These sites may collect data about you, use cookies, or track your interaction with their content.
How We Use Your Information
We use the information you provide in order to:
Process and confirm your tour reservations (through Bookeo).
Process secure payments (through PayPal).
Respond to inquiries and provide customer support.
Improve our services and website.
Ensure security and prevent spam.
Data Retention
Comments and their metadata are retained indefinitely for moderation and security.
Booking details made via Bookeo are stored and retained according to Bookeo’s policies and as long as necessary for legal, administrative, or service-related reasons.
Payment details are handled exclusively by PayPal and not stored by Tropical Waterfalls Tour.
If you create an account on our website (if available), you can access, edit, or delete your personal information at any time (except your username).
Your Rights
You have the right to request:
A copy of the personal data we hold about you.
Correction or deletion of your information, unless we are required to keep it for legal or administrative purposes.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
📧 [email protected]